Frequently asked questions
Choosing your skincare
Where do I start?
Explore toners, serums and moisturizers by category. The product pages include the documented benefits, featured ingredients and available directions for each item.
Which products are suitable for my skin type?
The Moisturizing Effect Tonic and Vitamin C Serum are described as suitable for all skin types. Check each product page and its packaging for the guidance specific to that formula. Contact us if you need information that is not listed.
Where can I find the ingredients?
Product pages show the featured ingredients supplied in the catalogue. These are not a full INCI list. Refer to the product packaging for the complete ingredient list, or ask our team before ordering.
Orders and delivery
How much will delivery cost?
Available delivery options and charges are calculated at checkout after you provide your delivery address. Please contact our team before ordering if you need a delivery estimate.
Which payment methods can I use?
The available payment methods are shown at checkout. Contact us to confirm whether cash on delivery is available for your address before placing an order.
How do I get help with an order?
Use our contact form and include your order number, the item name and a description of what you need help with. Never send card details through the form.